You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product will be returned to Kalpa with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via [email protected] or Tel +31306031744.
We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Please enclose the Kalpa shipping receipt and state the account number to which we can refund the purchase amount. (We can't see the account number of your payment because the payment goes through a secure payment company).
Incidentally, a package disappears from the carrier. Therefore, keep the proof of shipment, so that you can prove that the package has been sent.
As soon as we have received your unused return, Kalpa will refund your money within 14 days at the latest. Kindly mention your bank account number for refund. (We do not store bank account ifnormation from our clients for security reasons.)
If the customer wants to return a product that is not damaged, the postage costs are for the customer.
If a product arrives damaged at a customer, Kalpa will reimburse the postage.
If Kalpa receives a damaged product back, a replacement product will be sent within three working days
Please include the Kalpa shipping slip and the bank account number where we can refund the purchase amount. (We can not see your bank account number, because all payments are done through a secured payment provider).
Occasionally a package will disappear at the carrier. Therefore, keep the shipping receipt so that you can prove that the package has been sent by you.
As soon as we have received your unused returned product, Kalpa will refund your money within 14 days.
- In case a customer wants to return a product that is not damaged, the customer will be held liable for the shipping costs for returning the product.
- In case a product is delivered with damages Kalpa will be held liable for the shipping costs of returning the product.
- When Kalpa receives a damaged product which has been returned by the customer, a replacement will be shipped within three business days.