Shipping & returns

 

Shipping charges

Shipping to The Netherlands and Belgium is free of charge for orders over € 20,00. For smaller orders € 4,95 shipping costs will be charged.

Shipping to all other countries of the European Union and Switserland is free of charge for orders over € 30,00. For smaller orders € 15,00 shipping costs will be charged.

 

Delivery time

If an order is placed on a working day (Mon - Fri) before 14:00, 98% of this will be transferred to the carrier on the same day.

However, it may take a while before you receive the order. This is because :

- Weekend orders will only be processed on the first Monday.

- Orders after 14.00 have a minimum of 2 days delivery time (and many people order in the evening).

- Kalpa sometimes has a delay of few hours in order processing due a large influx of orders.

- Sometimes address details are incorrect and we  confirm them for you.

- DPD, DHL and PostNL all give target delivery-times, but many packages still arrive later.

- Shipments outside the Netherlands always take longer.

 The orders placed at Kalpa have a delivery time of:

Days Percentage deliverd
1 day 25%
2 days 44%
3 days 12%
4 days 8%
5 days 4%
6 days 3%
7 days or more 4%

90% of shipments are delivered through PostNL. The remaining shipments are done by DPD or DHL.

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