Shipping & returns
Shipping to The Netherlands and Belgium is free of charge for orders over € 20,00. For smaller orders € 4,95 shipping costs will be charged.
Shipping to all other countries of the European Union and Switserland is free of charge for orders over € 30,00. For smaller orders € 15,00 shipping costs will be charged.
If an order is placed on a working day (Mon - Fri) before 14:00, 98% of this will be transferred to the carrier on the same day.
However, it may take a while before you receive the order. This is because :
- Weekend orders will only be processed on the first Monday.
- Orders after 14.00 have a minimum of 2 days delivery time (and many people order in the evening).
- Kalpa sometimes has a delay of few hours in order processing due a large influx of orders.
- Sometimes address details are incorrect and we confirm them for you.
- DPD, DHL and PostNL all give target delivery-times, but many packages still arrive later.
- Shipments outside the Netherlands always take longer.
The orders placed at Kalpa have a delivery time of:
|7 days or more||4%|
90% of shipments are delivered through PostNL. The remaining shipments are done by DPD or DHL.